data collection policy

Nuva Stayz Private Limited (“Nuva Stayz”, “Hotel”, “we”, “us” or “our”) collects certain information from guests, customers, visitors and business partners to provide safe, efficient and personalised hospitality services.
This Data Collection Policy explains what information we may collect, why we collect it, how it may be used and how it may be shared.
This policy should be read together with the Hotel's Privacy Policy, Terms & Conditions and Cancellation Policy.

Depending on your interaction with Nuva Stayz, we may collect the following categories of information.

A. Guest Information

Full name
Contact number
Email address
Residential/address details
City, state and country
Guest preferences
Number of guests
Booking details

B. Reservation Information

We may collect:

Check-in date
Check-out date
Room type
Number of rooms
Number of guests
Meal plan
Booking reference
Special requests
Arrival/departure information
Booking source

This information helps us process and manage your reservation.

For guest registration and legal/compliance requirements, the Hotel may request appropriate identification and related information as required by applicable law.
Guests may be asked to provide or present valid identification at check-in.
The Hotel may record information necessary for guest registration, security, statutory reporting and other lawful purposes.
Guests should provide only genuine and valid information.

For reservations and services, we may collect information required to:

Process payments;
Confirm payment status;
Generate invoices;
Process refunds;
Maintain accounting records;
Comply with applicable tax and financial requirements.

Where payment is made through a third-party payment gateway, the payment provider may independently process payment information under its own privacy and security practices.

Nuva Stayz does not require guests to provide passwords, OTPs, PINs or confidential banking credentials to Hotel employees.

When you visit our website or use our online booking engine, certain technical information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Date and time of visit;
Referral source;
Approximate location;
Website interaction information;
Cookies and similar technology data.

This information may be used to maintain website security, improve performance, understand website usage and enhance the online booking experience.

If you submit an enquiry through our website, WhatsApp, email, telephone or other communication channels, we may collect:

Name;
Mobile number;
Email address;
Check-in/check-out dates;
Number of guests;
Room requirements;
Banquet/event requirements;
Preferred services;
Other information voluntarily provided by you.

This information is used to respond to your enquiry and provide the requested service.

For weddings, corporate events, conferences, parties and other functions, we may collect:

Event organiser's name;
Contact details;
Event date;
Number of attendees;
Food and beverage requirements;
Seating requirements;
Decoration requirements;
Accommodation requirements;
Billing details;
Special arrangements;
Other information necessary to organise the event.

This information may be shared with authorised Hotel departments and relevant service providers where necessary to fulfil the event requirements.

For spa services, we may collect information necessary to manage appointments and provide appropriate services, such as:

Guest name;
Contact information;
Appointment date/time;
Selected treatment;
Service preferences;
Relevant information voluntarily provided for the safe provision of the service.

Guests should avoid providing unnecessary sensitive personal information.

Where required for facility management and safety, the Hotel may collect information such as:

Guest identification;
Facility access information;
Membership/package information;
Booking details;
Information necessary to administer facility usage.

The Hotel may also maintain operational records relating to pool and gym usage for safety, security and management purposes.

For the safety and security of guests, employees and Hotel property, CCTV cameras may operate in designated public and common areas.

CCTV footage may be collected for:

Security monitoring;
Prevention and investigation of theft;
Incident management;
Protection of guests and employees;
Property protection;
Compliance with applicable law.

CCTV cameras will not intentionally be placed in guest rooms, bathrooms or other areas where there is a reasonable expectation of privacy.

When you communicate with Nuva Stayz by:

Telephone;
Email;
WhatsApp;
Website forms;
Social media;
Online booking platforms;
Other communication channels,

we may retain relevant communication records where reasonably necessary for customer service, booking management, dispute resolution, security, quality control or legal/business purposes.

Where permitted and appropriate, we may collect and use contact information to communicate information about:

Room offers;
Holiday packages;
Seasonal promotions;
Banquet packages;
Weddings and events;
Spa services;
Special offers;
Hotel updates; and
Other hospitality-related services.

Guests may opt out of promotional communications at any time.

Transactional messages relating to confirmed bookings may continue to be sent where necessary.

Our website may use cookies, pixels, tags and similar technologies to:

Maintain website functionality;
Remember preferences;
Analyse website traffic;
Improve user experience;
Measure advertising effectiveness; and
Support digital marketing activities.

You may manage certain cookie settings through your web browser or applicable website controls.

Nuva Stayz may collect information for the following purposes:

To process hotel reservations;
To provide accommodation and hospitality services
To manage check-in and check-out;
To provide guest support;
To manage banquet and event bookings;
To provide spa, gym and pool services;
To process payments and refunds;
To prepare invoices and maintain financial records;
To improve hotel services;
To communicate with guests;
To maintain safety and security;
To prevent fraud and misuse;
To comply with applicable legal requirements;
To resolve complaints and disputes;
To conduct internal administration and reporting; and
To conduct marketing where permitted.

Information may be shared, where reasonably necessary, with:

Hotel employees and authorised departments;
Booking and reservation systems;
Online travel agencies;
Travel agents and tour operators;
Payment gateways;
Website and technology providers;
CRM and hotel-management software providers;
Accounting and professional advisers;
Event/service vendors;
Government or law-enforcement authorities where legally required; and
Other authorised service providers assisting the Hotel.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

Nuva Stayz may use third-party providers for services such as:

Online booking;
Payment processing;
Website hosting;
Email communication;
SMS/WhatsApp communication;
Customer relationship management;
Analytics;
Digital marketing;
IT/security services;
Event management; and
Other hotel operations.

Such providers may process information on behalf of the Hotel or independently, depending on the service and applicable contractual arrangements.

Guests are responsible for providing accurate and complete information.
If any information changes or is found to be incorrect, guests may contact the Hotel to request an appropriate correction, subject to verification and applicable legal requirements.

Nuva Stayz may retain collected information for as long as reasonably necessary for:

Providing services;
Booking records;
Accounting and taxation;
Legal and regulatory compliance;
Security;
Customer support;
Dispute resolution;
Fraud prevention; and
Legitimate business purposes.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

Special packages may have their own cancellation and refund conditions.
Where a promotional offer states “No Cancellation / No Refund”, the promotional terms shall prevail over the standard refund policy.

All refunds are subject to verification of the reservation, payment received, cancellation time, applicable rate plan and supporting records.
The final refund amount shall be determined by Nuva Stayz Private Limited in accordance with the applicable booking terms.

Guests are advised to carefully read the cancellation and refund conditions before making payment.
The cancellation policy applicable to the specific booking confirmation shall prevail in case of any difference between the standard policy and the booking-specific terms.

NUVA STAYZ PRIVATE LIMITED
Hotel & Resort – Jim Corbett, Uttarakhand

For Reservations / Cancellation / Refund Assistance:
Reservations Desk / Front Office

Email: __________
Phone: __________
Website: ________

By making a reservation or payment with Nuva Stayz Private Limited, the guest confirms that they have read, understood and accepted the applicable cancellation and refund policy.

Management
Nuva Stayz Private Limited
Jim Corbett, Uttarakhand

data collection policy

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