privacy POLICY
- Introduction
Nuva Stayz Private Limited (“Nuva Stayz”, “Hotel”, “we”, “us” or “our”) respects the privacy of our guests, visitors, customers, business partners and users of our website and online services.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you:
- Visit our hotel;
- Make a room reservation;
- Use our website or booking engine;
- Contact our reservations team;
- Make a banquet or event enquiry;
- Use our swimming pool, gym or spa services;
- Subscribe to our communications;
- Participate in promotions or offers; or Otherwise interact with Nuva Stayz Private Limited.
- By using our website, making a reservation or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
Depending on the services you use, we may collect information such as:
A. Guest & Booking Information
- Full name
- Mobile/telephone number
- Email address
- Residential or correspondence address
- Check-in and check-out dates
- Number of guests
- Room preferences
- Booking details
- Special requests
- Travel-related information provided voluntarily
B. Payment Information
Where applicable, we may process information relating to payments, including:
- Transaction amount
- Payment status
- Transaction/reference number
- Payment method
For security purposes, complete card details, passwords or banking credentials should not be stored by the Hotel unless required and legally permitted.
Payments may be processed through authorized payment gateways, banks, OTAs or other third-party payment providers.
C. Identity & Registration Information
- Where required by applicable law, we may collect and verify guest identification and registration information.
- Such information may be used for guest registration, security, statutory reporting and compliance purposes.
D. Banquet & Event Information
For weddings, conferences, corporate events, parties and other functions, we may collect:
- Contact person details
- Company/organization information
- Event dates
- Guest/attendee numbers
- Event requirements
- Food and beverage preferences
- Décor and event preferences
- Billing information
- Other information necessary to provide event services
E. Service Preferences
We may record information voluntarily provided by guests regarding:
- Room preferences
- Food preferences
- Spa appointments
- Special occasions
- Accessibility requirements
- Service requests
- Other hospitality preferences
- Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visit
- Referring website
- General website usage information
This information may be used for website security, analytics, performance improvement and service optimization.
- Cookies
Our website may use cookies and similar technologies to improve user experience and website functionality.
Cookies may help us:
- Remember preferences;
- Maintain booking sessions;
- Understand website usage;
- Improve website performance;
- Measure marketing campaigns; and Provide relevant website functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including the booking process.
- How We Use Your Information
Nuva Stayz may use personal information for legitimate business and hospitality purposes, including:
- Processing room reservations;
- Managing check-in and check-out;
- Providing hotel services;
- Processing payments and refunds;
- Responding to enquiries;
- Managing banquet and event bookings;
- Providing spa and other hotel services;
- Communicating booking confirmations and updates;
- Handling guest requests and complaints;
- Improving our services and facilities;
- Maintaining hotel security;
- Preventing fraud and misuse;
- Complying with applicable laws and regulations;
- Maintaining business and accounting records;
- Sending promotional communications where permitted; and Protecting the rights, property and safety of our guests, employees and Hotel.
- Marketing Communications
With appropriate consent or where otherwise permitted by applicable law, Nuva Stayz may contact you regarding:
- Special offers
- Hotel packages
- Seasonal promotions
- Events
- Dining offers
- Spa services
- New facilities
- Loyalty or guest programs
- Other Hotel-related communications
- You may request to stop receiving promotional communications at any time.
Service-related communications, such as booking confirmations, payment notifications, cancellation information and important Hotel notices, may continue where necessary to fulfil your reservation or provide services.
- Sharing of Personal Information
Nuva Stayz does not intend to sell or rent guests' personal information for money.
We may share information with trusted third parties where reasonably necessary to operate our business or provide requested services, including:
- Payment gateways
- Banks and financial institutions
- Online travel agencies
- Booking platforms
- Travel agents and tour operators
- Technology and booking-engine providers
- IT and software service providers
- Marketing or communication service providers
- Security and facility service providers
- Government authorities and law-enforcement agencies where legally required.
- Professional advisers, auditors or legal representatives where necessary
- Third-party service providers may process information on our behalf and may be subject to their own privacy policies and legal obligations.
- Online Travel Agencies & Third-Party Bookings
If you make a reservation through an OTA, travel agent, tour operator or other third-party platform, your personal information may also be governed by that organization's privacy policy.
- Nuva Stayz is not responsible for the privacy practices of third-party platforms that operate independently from the Hotel.
- Guests are encouraged to review the privacy policy of the relevant booking platform.
- Payment Security
- Nuva Stayz takes reasonable measures to protect payment-related information.
- Where online payments are processed through third-party payment gateways, the payment information may be transmitted directly to the relevant payment service provider.
- The Hotel does not request guests to disclose passwords, OTPs, PINs or complete banking credentials through email, telephone or messaging platforms.
- Guests should never share such confidential information with anyone claiming to represent the Hotel.
- Data Security
- We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
- However, no internet transmission, electronic storage system or method of communication can be guaranteed to be completely secure.
- Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing Hotel services;
- Maintaining booking and financial records;
- Meeting legal and regulatory requirements;
- Resolving disputes;
- Preventing fraud; and
- Protecting our legal rights.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
- CCTV & Hotel Security
For the safety and security of guests, employees and property, CCTV cameras may operate in public and common areas of the Hotel.
CCTV footage may be used for:
- Security monitoring;
- Incident investigation;
- Prevention of theft or misconduct;
- Emergency response; and Compliance with applicable legal requirements.
CCTV cameras are not intended to operate in private areas such as guest rooms or bathrooms.
CCTV footage may be disclosed to law-enforcement or government authorities where legally required or where reasonably necessary for an investigation.
- Children's Privacy
- Our services are intended to be used by guests and families in accordance with applicable Hotel policies.
- Our services are intended to be used by guests and families in accordance with applicable Hotel policies.
- Where information relating to a minor is required for a reservation, guest registration, event or service, it may be provided by a parent, guardian or authorized adult where appropriate.
- Guest Requests & Special Information
- Guests may voluntarily provide information relating to special requirements, accessibility, dietary preferences, celebrations or other service needs.
- Such information will be used primarily to provide the requested hospitality service.
- Guests are advised not to provide unnecessary sensitive personal information through unsecured communication channels.
- Third-Party Websites
- Our website may contain links to third-party websites, booking platforms, social-media pages or other external services.
- When you leave our website and access a third-party website, that website's own terms and privacy policy will apply.
- Nuva Stayz does not control the privacy practices or content of independent third-party websites.
- Social Media
- Nuva Stayz may maintain accounts or pages on social-media platforms.
- If you interact with our social-media pages, your information may also be processed by the relevant social-media platform according to its own privacy policy.
- We may repost or publish guest-generated content only where appropriate and, where required, with suitable permission.
- Business Transfers
If Nuva Stayz Private Limited undergoes a merger, restructuring, sale, acquisition or transfer of business or assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
- Legal & Regulatory Disclosure
We may disclose personal information where we reasonably believe such disclosure is necessary to:
- Comply with applicable laws;
- Respond to lawful government requests;
- Comply with court orders;
- Protect the Hotel against fraud;
- Investigate suspected unlawful activity;
- Protect the safety of guests, employees or others;
- Establish, exercise or defend legal rights.
- Your Privacy Choices
Subject to applicable law, you may contact us regarding:
- Access to personal information held by us;
- Correction of inaccurate information;
- Withdrawal of consent where applicable;
- Requests regarding promotional communications;
- Questions about the use of your personal information; or Other privacy-related concerns.
Certain requests may be subject to legal, contractual or operational limitations.
- Data Correction
- If you believe that information maintained by Nuva Stayz is inaccurate or incomplete, you may contact us and request correction.
- We may request reasonable information to verify the request before making changes.
- Withdrawal of Consent
- Where processing is based on your consent, you may withdraw that consent by contacting us.
- Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal or processing that is otherwise permitted or required by law.
- Data Breach & Security Incidents
If Nuva Stayz becomes aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps in accordance with applicable legal and regulatory requirements.
- Changes to This Privacy Policy
Nuva Stayz Private Limited may update this Privacy Policy from time to time to reflect changes in:
- Hotel operations;
- Website functionality;
- Technology;
- Legal requirements;
- Business practices; or Privacy and security practices.
The updated policy will be published on the relevant website or otherwise communicated where required.
The “Last Updated” date at the beginning of this policy indicates when the policy was most recently revised.
- Contact Us
For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:
NUVA STAYZ PRIVATE LIMITED
Hotel & Resort – Jim Corbett, Uttarakhand, India
Privacy / Guest Relations Contact:
Name/Department: __________
Email: ___________
Phone: ___________
Website: ___________
Registered Office:
- Guest Acknowledgement
By using the services of Nuva Stayz Private Limited, making a reservation, submitting an enquiry or using our website, you acknowledge that you have read and understood this Privacy Policy.
Management
Nuva Stayz Private Limited
Jim Corbett, Uttarakhand